GENERAL TERMS AND CONDITIONS OF HOTEL MIRRA

Hotel Mirra
Operator: HorKr s.r.o.
Company ID (IČO): 28463803
Tax ID (DIČ): CZ28463803
Address: náměstí J. A. Alise 235, Příbram VI – Březové Hory, 261 01 Příbram
Phone: +420 730 116 611
E-mail: recepce@hotelmirra.cz
Web: www.hotelmirra.cz

GENERAL TERMS AND CONDITIONS
 

1. Introductory Provisions
    
   1. These Terms and Conditions govern the relations between HorKr s.r.o., as the operator of Hotel Mirra (hereinafter referred to as the "Hotel"), and the person booking accommodation or other services with the Hotel (hereinafter referred to as the "Guest").
       
   2. The contractual relationship between the Hotel and the Guest is formed primarily upon confirmation of the accommodation reservation. The accommodation contract is subject to the relevant provisions of Act No. 89/2012 Coll., the Civil Code.
       
   3. These Terms and Conditions form an integral part of every reservation, unless stated otherwise in the reservation confirmation or an individual agreement.
       
2. Reservations
    
   1. Reservations can be made via the Hotel's website, by e-mail, by phone, in person, or through partner and booking portals.
       
   2. A reservation is deemed binding upon its confirmation by the Hotel, or at the moment specified by the particular booking system.
       
   3. The reservation confirmation includes, in particular, the guests' names, dates of stay, number of persons, room type, price, and any other agreed services.
       
   4. When making a reservation, the Guest is obliged to provide true and complete information required for the proper provision of accommodation.
       
   5. The Hotel reserves the right to refuse a reservation in cases specified by legal regulations or if the Guest does not meet the requirements of a specific offer.
       
3. Price of Accommodation
    
   1. The accommodation price is specified during the reservation process and in its confirmation.
       
   2. The price may include accommodation and additional services according to the specific reservation.
       
   3. Unless explicitly stated otherwise, services that are not part of the reservation confirmation are not included in the price.
       
   4. Any local taxes and other statutory fees are charged in accordance with applicable legal regulations and relevant city rules.
       
4. Guests' Obligations
    
   1. The Guest is obliged to use the room, Hotel equipment, and common areas properly and carefully.
       
   2. The Guest is obliged to comply with the Hotel's instructions and operating rules.
       
   3. The Guest is liable for damage caused to the Hotel to the extent specified by legal regulations.
       
   4. The Guest is obliged to notify the Hotel without undue delay of any defect or damage that occurs.
       
5. Quiet Hours
    
   1. Quiet hours at the Hotel are enforced from 22:00 to 06:00.
       
   2. During this time, the Guest is obliged to respect other accommodated guests and refrain from behavior that would unreasonably disturb them.
       
   3. In the event of a severe or repeated breach of this rule, the Hotel is entitled to act in accordance with applicable legal regulations and demand compensation for any incurred damage and costs.
       
6. Prohibition of Smoking
    
   1. The entire interior of the Hotel is non-smoking.
       
   2. The prohibition also applies to electronic cigarettes, vaporizers, and similar devices.
       
   3. Smoking is permitted only in designated areas specified by the Hotel (outside on the terrace or in front of the hotel).
       
   4. If a breach of the smoking prohibition causes the Hotel to incur costs for extra cleaning, odor removal, or other expenses, the Hotel is entitled to demand reimbursement to the extent of the actual costs incurred.
       
7. Pets
   Pets are NOT ACCEPTED at our hotel.
    
8. Complaints and Claims
    
   1. The Guest is obliged to report any defect or deficiency to the Hotel without undue delay, ideally during their stay.
       
   2. The Hotel will attempt, within reasonable limits, to remedy the reported defect as soon as possible.
       
   3. Guests' rights arising from defective performance are governed by applicable legal regulations.
       
9. Final Provisions
    
   1. These Terms and Conditions enter into force and take effect on September 21, 2026.
       
   2. Rights and obligations not covered by these conditions are governed by the legal order of the Czech Republic.
       
   3. Should any provision of these conditions be or become invalid or ineffective, this shall not affect the validity of the remaining provisions.
      
      
      Hotel Mirra – HorKr s.r.o.

PAYMENT TERMS AND CONDITIONS

Hotel Mirra
Operator: HorKr s.r.o.
Company ID (IČO): 28463803
Tax ID (DIČ): CZ284 63 803
Address: náměstí J. A. Alise 235, Příbram VI – Březové Hory, 261 01 Příbram
Tel.: +420 730 116 611
E-mail: recepce@hotelmirra.cz
Web: www.hotelmirra.cz
 

1. Price
    
   1. The price for accommodation and other ordered services is always specified during reservation or in the reservation confirmation.
       
   2. The Guest is obliged to pay the full price using the method specified in the reservation confirmation.
       
   3. The Hotel may require advance payment of a deposit or the full price of the stay for selected reservations.
       
2. Payment Methods
   
   Depending on the specific reservation, the Hotel may accept, in particular:
   - payment card,
   - cash,
   - online payment by credit/debit card,
   - bank transfer,
   - Apple Pay,
   - Google Pay,
   or another advance payment method approved by the Hotel.
    
3. Advance Payment
    
   1. If the price has not been paid in advance, the Guest is obliged to pay the price no later than upon departure, unless agreed otherwise with the Hotel.
       
   2. The Guest is also obliged to pay for all additional services and expenses incurred during the stay (minibar, breakfast).
       
   3. For non-refundable reservations, full advance payment may be required.
       
4. Payment During Stay
    
   1. If the price has not been paid in advance, the Guest is obliged to pay the price immediately upon arrival, unless agreed otherwise with the Hotel.
       
   2. The Guest is also obliged to pay for all additional services and expenses incurred during the stay.
       
   3. The Hotel may subsequently recover unpaid liabilities through legal means.
       
5. Payment Card
    
   1. If the Guest provides payment card details to guarantee a reservation or to pay for agreed services, these details may only be used to the extent and under the conditions communicated to the Guest during reservation and permitted by applicable legal regulations.
       
   2. The Hotel may demand payment of legitimate amounts related to the stay, such as accommodation costs, unpaid services, or compensation for actual damage incurred.
       
6. Tax Invoice
    
   1. The Hotel shall issue a tax invoice or accounting document to the Guest in accordance with applicable legal regulations.
       
   2. The document may be delivered to the Guest electronically or in person, provided this is permitted by legal regulations.
       
7. Final Provisions
   
   These Payment Terms and Conditions form an integral part of the terms of service of Hotel Mirra and are effective from September 21, 2026.
   
   Hotel Mirra – HorKr s.r.o.

<strong>CANCELLATION POLICY</strong><br>
<br>
Hotel Mirra<br>
Operator: HorKr s.r.o.<br>
Company ID (IČO): 28463803 Tax ID (DIČ): CZ28463803<br>
Address: náměstí J. A. Alise 235, Příbram VI – Březové Hory, 261 01 Příbram<br>
Tel.: +420 730 116 611<br>
Email: recepce@hotelmirra.cz<br>
&nbsp;
<ol>
    <li><strong>General Provisions</strong><br>
    &nbsp;
    <ol>
        <li>This cancellation policy governs the terms and conditions for cancelling accommodation reservations and other ordered services.<br>
        &nbsp;</li>
        <li>The cancellation fee is calculated from the total price of the reserved services, unless stated otherwise for a specific offer or reservation.<br>
        &nbsp;</li>
        <li>Different cancellation conditions may apply to certain special, promotional, group, or non-refundable reservations. These conditions are always specified before completing the reservation or in its confirmation.<br>
        &nbsp;</li>
    </ol>
    </li>
    <li><strong>Standard Cancellation Conditions</strong><br>
    <br>
    Cancellation conditions apply to all standard accommodation reservations at Hotel Mirra, unless stated otherwise for a specific offer or reservation.<br>
    <br>
    A reservation can be cancelled free of charge 30 or more days before the scheduled arrival. In this case, Hotel Mirra will not charge any cancellation fee.<br>
    <br>
    If the Guest cancels the reservation 29 to 15 days before the scheduled arrival, Hotel Mirra is entitled to charge a cancellation fee of 30% of the total reservation price.<br>
    <br>
    If the Guest cancels the reservation 14 to 8 days before the scheduled arrival, Hotel Mirra is entitled to charge a cancellation fee of 50% of the total reservation price.<br>
    <br>
    If the Guest cancels the reservation 7 days or less before the scheduled arrival, Hotel Mirra is entitled to charge a cancellation fee of 100% of the total reservation price.<br>
    <br>
    In the event that the Guest fails to arrive for the reserved stay without prior cancellation (No-show), Hotel Mirra is entitled to charge a cancellation fee of 100% of the total reservation price.<br>
    <br>
    The cancellation fee is always calculated from the total price of the reservation, unless stated otherwise for a specific offer.<br>
    <br>
    Different cancellation conditions may apply to certain special offers, promotional rates, group reservations, or non-refundable reservations. If other conditions apply to the reservation, they are displayed or communicated to the Guest prior to completing the reservation and are also listed in the reservation confirmation.<br>
    <br>
    In the event of a change or cancellation of a reservation, we recommend contacting Hotel Mirra as soon as possible at: +420 730 116 611.<br>
    &nbsp;</li>
    <li><strong>Early Departure</strong><br>
    <br>
    If the Guest commences their stay and subsequently terminates it prematurely for reasons on their side, the Hotel is not obliged to automatically refund the price for the unused portion of the stay.<br>
    <br>
    This does not affect Guests' rights arising from applicable legal regulations.<br>
    &nbsp;</li>
    <li><strong>Date Change</strong><br>
    &nbsp;
    <ol>
        <li>The Guest may request a change in the date of the reservation.<br>
        &nbsp;</li>
        <li>A change of date is not automatically entitlement-based and depends on the Hotel's availability.<br>
        &nbsp;</li>
        <li>If the Guest requests a change of date less than 7 days before the scheduled arrival, the Hotel may charge a handling fee of up to CZK 1,000.<br>
        &nbsp;</li>
        <li>Any difference between the original and new price of the stay will be charged or refunded to the Guest according to the specific reservation change.<br>
        &nbsp;</li>
    </ol>
    </li>
    <li><strong>Deposits</strong><br>
    &nbsp;
    <ol>
        <li>If the Guest paid a deposit upon reservation, this deposit may be offset against the cancellation fee in the event a cancellation fee arises.<br>
        &nbsp;</li>
        <li>If the deposit is lower than the incurred cancellation fee, the Hotel may demand payment of the difference.<br>
        &nbsp;</li>
        <li>If the deposit is higher than the incurred cancellation fee, the Hotel shall refund the difference to the Guest, unless legal regulations or the conditions of the specific reservation state otherwise.<br>
        &nbsp;</li>
    </ol>
    </li>
    <li><strong>Extraordinary Circumstances</strong><br>
    <br>
    In cases of extraordinary circumstances, the Hotel may, upon individual request, offer the Guest a date change, credit, or another solution.<br>
    <br>
    Such a solution is always subject to individual agreement, and offering it does not give the Guest an automatic right to a reservation change.<br>
    &nbsp;</li>
    <li><strong>Reservations via Third Parties</strong><br>
    <br>
    For reservations made through online booking portals or other intermediaries, the cancellation terms specified directly for that specific reservation may apply.<br>
    <br>
    The decisive terms are those with which the Guest was made aware prior to completing the reservation.<br>
    &nbsp;</li>
    <li><strong>Final Provisions</strong><br>
    <br>
    This cancellation policy is valid and effective from September 21, 2026.<br>
    <br>
    <strong>Hotel Mirra – HorKr s.r.o.</strong></li>
</ol>